General

It’s easy! Browse our selection of furniture and add the products you like to your cart. Once you place the order, it’ll be ready for dispatch within 48 hours and you’ll receive your new furniture within two weeks. 

Products not under the clearance section are brand new and unused.

Our clearance products are properly sanitized with EPA/CDC-certified disinfection equipment or supplies before delivery. These products may or may not be used previously, are unboxed and may have some imperfections.

Clearance

Clearance products are used and might have minor imperfections. 

Our clearance products are properly sanitized with EPA/CDC-certified disinfection equipment or supplies before delivery. 

We urge you to inspect the items immediately upon delivery. If you find that the state of the furniture is not to your liking, you should notify our delivery team at the time of delivery so they can take the items back. Once the delivery team has left, any returns will be subject to a restocking fee of $150.

Shipping & Returns

All fitness products will be delivered to your doorstep.

All clearance products will be delivered assembled to your home. Customers in San Francisco can opt for free curbside pickup from our warehouse.

You can always reach out to us at support@casaone.com for further assistance. 

At this time, we deliver in San Francisco, San Diego, Los Angeles and New York City.

We offer free white glove delivery for all clearance orders of minimum $175. For clearance orders lesser than that, we charge a flat fee of $99.
Customers in San Francisco can opt for free pickup at our warehouse for all orders.

Fitness products ship free.

Fitness & clearance products will be shipped within 3-6 business days.

No worries! Write to us at support@casaone.com and we will pick it up for a restocking fee of $150 within 3 days of delivery. Read our Return Policy here.

For products ordered from the clearance category, we need your signature at the time of delivery or pickup.

For the new products, we won’t need your signature at the time of delivery. However, please make sure there is a safe area where we can deliver your order.

Pickups

We offer free curbside pickups in San Francisco. Please note, the pickup location is a warehouse. Customers are not allowed inside the warehouse unsupervised.

Some products might already be assembled at the time of pickup. Please make sure your vehicle can carry the products safely back to your home.

You will receive an SMS when your order is ready for pickup. You may come to the location after you receive the SMS from Mon-Fri between 9AM-5PM. On arrival, call us at +1 (323) 984-75 or knock on the office door. We’ll come out to assist you.

We usually take 2-4 days to ready pickup orders.

Billing

Absolutely! As soon as you place your order, we will send the invoice to your registered email address.

Cancellation

You can request a cancellation before your order is shipped. If your furniture is already on its way, you will have to request to return instead (see Shipping & Returns). Read our Cancellation Policy here.